Living in an SSSB apartment means sharing facilities like elevators, laundry rooms, stairwells, and other common areas with many other students. Because these facilities are used daily by hundreds of tenants, problems sometimes happen. Elevators may stop working, washing machines can break, or laundry rooms may become damaged or unusable.
If you notice any issue in your building, it is important to report it as soon as possible. Reporting damage early helps prevent bigger problems and keeps the student housing environment safe and comfortable for everyone.
This guide explains how to report elevator or laundry room damage at SSSB apartments, where to submit a fault report, what information to include, and what responsibilities tenants have under Swedish housing rules.
Why You Should Report Damage Quickly
When damage is ignored, small problems can become much more serious and expensive to repair later. For example:
- A leaking washing machine can cause water damage.
- A broken elevator can become a safety issue.
- Damaged laundry equipment may stop other tenants from using shared facilities.
- Broken locks or vandalism can affect building security.
Under Swedish housing norms, tenants are expected to help maintain shared living spaces by reporting faults promptly.
How to Report Damage Through SSSB
SSSB allows tenants to report faults directly online through the My Pages portal.
Step-by-Step Instructions
Log in to your SSSB account to report the damage.
- Log in to your SSSB account.
- Open the My Pages section.
- Go to the Fault Report menu.
- Describe the problem clearly.
- Submit the report.
Official page:
https://minasidor.sssb.se/en/my-pages/felanmalan/
Example Fault Report Messages
Here are some example messages you can copy and use.
Elevator Problem Example
The elevator in Professorsslingan 45 is not working properly. The doors are stuck and the elevator does not move after pressing the buttons. The problem started this morning.
Laundry Room Problem Example
One of the washing machines in the laundry room at Amanuensvägen 12 is leaking water during use. The floor becomes wet after a few minutes.
Dryer Problem Example
The dryer in the laundry room is not heating properly. Clothes remain wet even after a full cycle.
What Information Should You Include?
A good fault report should include:
- The exact location of the issue
- Which machine or elevator is affected
- When the problem started
- Whether the issue is urgent
- Photos if possible
The more detailed your report is, the easier it is for technicians to fix the issue quickly.
Faster Reporting for Elevators and Laundry Machines
In many SSSB buildings, elevators and laundry equipment also have direct maintenance contacts.
You may find:
- Service phone numbers on the elevator wall
- Stickers on laundry machines
- Contact information on staircase notice boards
In some cases, contacting the maintenance company directly can lead to faster repairs, especially for elevators.
Emergency Situations
Emergency situations that should be reported immediately at SSSB, such as major water leaks and other urgent issues.
Some problems should not be reported only through the web portal.
Examples of emergencies include:
- Major water leaks
- Fire damage
- Dangerous electrical problems
- Flooding in laundry rooms
- Severe vandalism affecting safety
In emergency situations, contact the emergency property service immediately using the emergency number posted in your building.
Tenant Responsibilities in Sweden
In Sweden, tenants have both rights and responsibilities when renting housing.
As a tenant, you are expected to:
- Use shared facilities responsibly
- Clean the laundry room after use
- Avoid damaging elevators or equipment
- Report faults quickly
- Respect neighbors and shared spaces
At the same time, landlords are generally responsible for normal maintenance and repairs.
Can Tenants Be Charged for Damage?
Sometimes tenants worry about whether they must pay for repairs.
Under Swedish rental rules, tenants are normally not responsible for normal wear and tear or technical failures that happen during ordinary use.
However, tenants may become financially responsible if damage is caused by:
- Carelessness
- Negligence
- Intentional misuse
- Ignoring known problems
For example:
- Overloading an elevator
- Damaging washing machines through misuse
- Causing water damage intentionally
- Ignoring leaks for a long time
In disputes, landlords usually need to prove that the tenant caused the damage through negligence.
What If You Disagree with a Repair Charge?
What to do if you disagree with a repair charge at SSSB and need to raise a dispute.
If you believe you are being unfairly charged for damage, you can seek support from the Swedish Union of Tenants (Hyresgästföreningen).
They can help with:
- Tenant rights advice
- Mediation with landlords
- Legal guidance
- Rental disputes
The regional rent tribunal (Hyresnämnden) may also help resolve serious conflicts between tenants and landlords.
Tips to Avoid Problems in Shared Laundry Rooms
Here are some simple ways to avoid damage and maintenance issues:
- Clean filters after use
- Do not overload machines
- Remove lint properly
- Follow laundry room booking rules
- Wipe surfaces after use
- Report small issues before they become serious
Shared facilities work best when all residents help maintain them responsibly.
Conclusion
Reporting elevator or laundry room damage at SSSB apartments is a simple but important responsibility for tenants. Using the SSSB fault report system helps maintenance teams fix problems faster and keeps shared spaces safe and functional for everyone.
Whenever you notice an issue, log in to SSSB My Pages, submit a clear report, and include as much information as possible. Quick reporting benefits both you and your neighbors and helps prevent larger repair problems later.
